At Gnow ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Gnow platform, available at gnoida.in and its subdomains.
Information We Collect
We collect the following types of information when you use Gnow:
- Account information — Your name, email address, and profile photo, obtained through Google Sign-In.
- Community information — Your phone number, tower/block, and flat/unit number, provided during onboarding to verify your residency.
- Content you create — Posts, comments, listings, reviews, messages, complaints, and poll responses.
- Usage data — Pages visited, features used, timestamps, and device information collected automatically to improve the platform.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Gnow platform
- Verify your identity and township residency
- Enable community features such as feeds, messaging, and directory listings
- Send important notifications about your community
- Improve and personalize your experience
- Ensure platform security and prevent abuse
Data Sharing
We do not sell your personal data to third parties. Your information may be shared in the following limited circumstances:
- Within your township — Your profile, posts, and listings are visible to other verified residents of your township.
- Service providers — We use Google Cloud (Firebase) for authentication, database, and hosting services.
- Legal requirements — We may disclose information if required by law, regulation, or legal process.
Your data is never shared across townships. Each township operates as an isolated data environment.
Data Storage & Security
Your data is stored in Google Cloud (Firebase) infrastructure. We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Firebase Authentication for secure sign-in
- Firestore security rules that enforce township-level data isolation
- Regular security audits and monitoring
Your Rights
You have the following rights regarding your personal information:
- Access — You can request a copy of all data we hold about you.
- Correction — You can update your profile information at any time within the app.
- Deletion — You can request deletion of your account and all associated data.
- Export — You can request a machine-readable export of your data.
To exercise any of these rights, contact us at:
- privacy@gnoida.in — Privacy Office
- delete@gnoida.in — Account Deletion
- dpo@gnoida.in — Data Protection Officer (DPDPA)
Children's Privacy
Gnow is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at support@gnoida.in and we will delete the information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Gnow after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- General: support@gnoida.in
- Privacy & Deletion: privacy@gnoida.in
- Data Protection Officer: dpo@gnoida.in
- Location: Greater Noida West, Uttar Pradesh, India